Returns & Cancellations Policy – Jyavi

At Jyavi, we strive to ensure you are completely satisfied with your purchase. If for any reason you're not, we offer a transparent and simple return and refund process.

1. Hassle-Free Returns

We understand that jewelry and fashion items may not always meet expectations. That’s why we offer an easy 3-step return process. Refunds are issued as a coupon code equal to the value of the returned product, redeemable on your next purchase.

How to Return a Product:

• Step 1: Notify Us
  Email us at connect@jyavi.com within 48 hours of delivery. Include your order number, product name, and images.
• Step 2: Send the Product
  Once approved, ship the item back with original packaging within 5 days. Return shipping is to be paid by the customer. Returns with damage or improper packaging will be rejected.
• Step 3: Receive Your Coupon Code
  After quality check, a coupon code will be issued within 3 business days.

2. Order Cancellations

Orders are processed within 2 hours. Cancellations are only accepted before shipment.

• COD Orders: We confirm via call before shipping.
• Prepaid Orders: Refunds are issued as coupon codes or to the original payment method, subject to a 5% deduction for gateway fees.

3. Refund Details & Deductions

• Refunds are issued only as coupon codes (valid for 1 year, single use).
• ₹250 deduction applies for rejected prepaid orders.
• No refunds to bank accounts or original payment methods.
• Coupon codes used for rejected orders will expire.
• Refunds for payment failures are subject to 5% deduction.
• If free shipping was used, ₹125 will be deducted.
• Only 2 refund codes allowed per original order.
• More than 2 returns using coupon codes will attract an additional ₹125 deduction per return.

Token Amount Refunds:

• Token amounts for rejected COD orders are non-refundable.
• If token > ₹250, excess is refunded as a coupon code.

4. Eligibility for Return

• All products are eligible for return in exchange for a coupon code.
• Used, damaged, or improperly packed items are not eligible unless damage is proven.
• Returns must be requested within 48 hours and shipped in 5 days.
• Dissatisfaction with style or design is not eligible for refund.

5. Damaged Product Policy

If your product is damaged during transit, we’ve got you covered.

Steps to Report Damage:

• Step 1: Email us within 48 hours at connect@jyavi.com with photos or videos.
• Step 2: If approved, we’ll arrange free reverse pickup (India only). Missed pickups must be re-shipped by the customer.
• Step 3: Once we receive and verify, we’ll: Ship a replacement, or issue a full coupon code as refund with validity for 1 year. 

❗ Monetary refunds are not provided for damaged items — only replacements or coupon codes.

6. Need Help?

For all questions related to returns, refunds, or damaged products, feel free to reach out to us at: connect@jyavi.com